Category Archives: Andrea’s blogs

MSDSs for Cepheid

Phoenix Technical Publications has created a number of MSDSs and Product Inserts, including translations, for Cepheid, a leading molecular diagnostics company dedicated to improving healthcare by developing, manufacturing, and marketing accurate yet easy-to-use molecular systems and tests. An image of  the Cepheid Xpert FII & FII Assay MSDS is below. Follow the link here to the full MSDS. A complete list of Cepheid MSDSs is available here.

Cepheid Part Number 301-0876 Rev B – Xpert FII_FV MSDS


MaaS360 Extends Microsoft 365 and Exchange Online

As we discussed in our blog “BYOD and FIYS – The Consumerization of IT,” the use of personal mobile devices for work is becoming ubiquitous. Microsoft 365 offers cloud-based access to Microsoft Office email, calendars, Word, Excel, Powerpoint, instant messaging, conferencing, and file sharing across all major mobile platforms. Microsoft Exchange Online provides integration and synchronization of Microsoft 365 with mobile devices. However, Exchange Online does not provide all of the security features required for complete Mobile Device Managment (MDM). Fiberlink’s MaaS360 is the leading enterprise-class mobility platform implementing MDM as a cloud-based service. Using MaaS360 with Exchange Online expands the overall capability of Office 365 while  minimizing security risks.

The text below is from the white paper “MaaS360 and Microsoft Exchange Online with Office 365” which Phoenix Techpubs wrote for Fiberlink. Follow the link here to see the fully-formatted version at

MaaS360 and Microsoft Exchange Online with Office 365


Mobile devices and applications are permeating every aspect of the business environment.  Employees from CEOs to admins are using smart phones, tablets, and apps in blended activities like web browsing, personal email, corporate communications, and business productivity. Many are using personal devices to access the corporate infrastructure. IT
departments need to integrate all of these diverse devices into the enterprise with the ability to enforce privacy, security, and compliance while reducing costs.

When you combine MaaS360 with Microsoft Exchange Online integrated with Office 365, you get an affordable, comprehensive solution with fast deployment and effortless scalability.

The Essential Components for Managing Devices Connecting to Office 365

  • Selective Wipe, Lock and Unlock Actions
  • Tracking of Network Information
  • Seamless Device Remediation
  • Robust Auditing and Reporting
  • Mobile Application Management (MAM)
  • Single View of All Devices

Using MaaS360 for Mobile Device Management (MDM)

MDM software secures, monitors, manages and supports mobile devices deployed across enterprises. It typically includes over-the-air (OTA) distribution of applications, data and configuration settings for all types of mobile devices, both company- and employee-owned.

Using MDM, individuals can manage their own devices, minimizing IT involvement. Intelligent mobile device management can greatly reduce support costs and
business risks.

MaaS360 is the leading enterprise-class mobility platform implementing MDM as a cloud-based service. It provides fast deployment, effortless scalability, automatic upgrades and unmatched affordability, supporting all OS platforms and device types.

MaaS360 Extends Exchange Online

MaaS360 improves and extends the benefits of Exchange Online.
Exchange Online provides superior access and synchronization of corporate email, contacts, calendars, and tasks to mobile devices.

Using MaaS360 with Exchange Online expands overall capability and minimizes security risks. MaaS360 adds the following features to Exchange:

  • Single view of all devices syncing email
  • Automatic compliance enforcement
  • Selective wipe, lock and unlock actions
  • Device-level view of installed apps, jailbroken or routed status and location
  • Tracking of network information such as roaming status, real-time data usage and SIMs

MaaS360 Adds Mobile Application Management (MAM) to Exchange Online

MAM manages the purchase, distribution and update of mobile apps at the corporate and device level. MAM simplifies app integration deployment across the enterprise, while maintaining security and compliance.

MaaS360 not only integrates MDM in the cloud, but provides a comprehensive, integrated MAM solution as well, adding the ability to:

  • Centralize purchasing of apps
  • Distribute public and in-house apps across the enterprise
  • Manage app security and compliance across all users and devices

Securely Share and Manage Documents on Mobile Devices

MaaS360 simplifies and secures the delivery of documents to mobile devices by providing an easy-to-use enterprise document catalog giving administrators the control they need and employees the access they demand. The MaaS60 platform includes:

  • Enterprise document catalogs for iOS and Android devices
  • Web-based management consoleDocument lifecycle management
  • Document-specific sharing restrictions
  • MaaS360 Doc Cloud

For the administrator, MaaS360 provides indepth reporting on documents, users and devices to monitor status and usage for compliance and operational reviews. With a few mouse clicks, IT can upload, distribute and review distribution stats on any corporate document. IT can also make sure distributed documents are not forwarded, on a caseby-
case basis.

Users are alerted when new or updated content appears in their Doc Catalog without having to manually and continuously check for updates. The Doc Catalog allows users to browse and view documents in the most common content formats, as well as PDF,
web, video, image and audio files.

Integrating MaaS360 with ExchangeOnline

Integrating MaaS360 with Exchange Online is a surprisingly quick and easy task. Within minutes, an administrator sees all connected mobile devices and begins to manage them with MaaS360.

Technical Requirements

Integrating MaaS360 with Exchange Online requires:

  • Windows PC or Server with Cloud Extender
  • Windows XP, 7, Server 2003 or Server 2008
  • Microsoft .Net 3.5
  • PowerShell 2.0
  • Network
  • HTTPS outbound to
  • HTTPS outbound to Maas360
  • Office 365 Administrator account

Secure integration between MaaS360 and Exchange Online is handled by the Cloud Extender. A small program that runs as a service on a Microsoft Windows machine, the Cloud Extender provides the link between enterprise services and MaaS360, including
Exchange Online, Active Directory and more.


Installation is quick and easy. Install the Cloud Extender. The Configuration Wizard appears.

Check the Microsoft Exchange ActiveSync Manager service box and select Office 365. Click Next.

The wizard verifies that PowerShell 2.0 is installed. Click Next.

Enter your administrator account information so the Cloud Extender can connect to Office 365. Click Next, and then Finish to complete the set up of the Cloud Extender.

That’s it! MaaS360 is now integrated with Exchange Online.

For More Information visit
1787 Sentry Parkway West, Building 18, Suite 200 | Blue Bell, PA 19422
Phone 215.664.1600 | Fax 215.664.1601 |

Andrea is a Senior Technical Writer at Phoenix Technical Publications. Phoenix Tech Pubs has provided complete technical writing and documentation services in the San Francisco Bay Area for over 25 years.

Technical Documentation Moves Toward Live Product Content

The Internet and mobile channels are fundamentally changing how customers expect to find and engage with information related to a company’s products. To provide an outstanding experience for their customers, a company must provide quick access to relevant, up-to-date technical information in compelling forms. By doing so, companies can increase revenues, improve out-of-box experience, increase self-service, drive down call center calls, and ultimately increase repeat buying and word of mouth recommendations.

To improve customer experience, companies are moving towards a practice of what might be labeled “live product content”. Live product content offers a number of valuable business benefits that cannot be achieved with traditional documentation. Continue reading Technical Documentation Moves Toward Live Product Content

10 Steps to Save Time and Money During Translation

For companies doing business globally, the availability of properly translated documentation is critical for success. But translation can be expensive, time consuming, and cumbersome, and companies often limit translation or skip it altogether.

With proper planning, translations costs can be significantly reduced. However this requires more than just extracting the best deal from your translation vendor. It requires proper planning at the time of content creation. Following the steps below can cut your translation cost by 50% or more without diluting the value of your content. Continue reading 10 Steps to Save Time and Money During Translation

BYOD and FIYS: The Consumerization of IT

The consumerization of IT has spawned two linked trends in the corporate space – Bring Your Own Device and Fix It Your Self – as employees increasingly use personal devices of all types and platforms to complete business tasks, and also fix their own devices when something goes wrong. Both trends bring opportunities, challenges, and risks for companies who must decide whether to embrace or resist the change. Continue reading BYOD and FIYS: The Consumerization of IT

Phoenix Tech Pubs Update: April 2012

Time to catch up on documentation! Many of our clients put technical documentation on hold during the economic slump and are now facing a daunting challenge to bring it up to date. With over twenty-five years of experience, Phoenix Tech Pubs is providing efficient and cost-effective support to clients such as General Dynamics, Applied Materials, and Cepheid as they update their documentation.


We are completing a major transformation of documentation for a leading semiconductor company from static PDFs to fully searchable, customizable XML and DITA based online-technical content. Check back soon when their site is up and running!

See our blogs “An Introduction to XML and DITA” and “Technical Documentation Moves Toward Live Product Content” for more information.


Autonomous motorized devices grow in popularity for both military and commercial use. We recently completed a doc set for an exciting new robotics device for a Silicon Valley start-up.


Bring Your Own Device is the newest trend in corporate technology use. Phoenix Tech Pubs recently wrote a white paper for a IT software company about their solution for mobile device management.

See our blog “BYOD and FIYS – The Consumerization of IT” for more information.
Phoenix Technical Publications has provided complete technical writing and documentation services in the San Francisco Bay Area for over 25 years.

McKinsey Quarterly: Time to Rethink Offshoring

McKinsey & Company, a global management consulting firm, recommends that its clients evaluate the total cost of offshoring to determine if current economic conditions warrant bringing some manufacturing back to the States. See our blogs “Boeing 787 Dreamliner Illustrates the Dangers of Offshoring” and “GE, NCR Lead “Reshoring” Trend” for more perspectives on this issue.


Time to Rethink Offshoring?

Changing economic conditions may have undermined some of the benefits of offshoring. For managers of global supply chains, this could be the time to reevaluate.
September 2008 • Ajay Goel, Nazgol Moussavi, and Vats N. Srivatsan
Retrieved March 15, 2012
Source: Business Technology Office

The production of high-tech goods has moved steadily from the United States to Asia over the last decade. The reasons are familiar: lower wages, a stable global economy, and rapidly growing local markets. These factors combined to make nations such as China and Malaysia favored manufacturing locations. In the last two years, however, the favorable economic winds that carried offshoring forward have turned turbulent. The new conditions are undermining some of the factors that made manufacturers of every stripe, including those in high tech, move production offshore. Continue reading McKinsey Quarterly: Time to Rethink Offshoring

The End of Email?

How many emails do you receive at work each day? How many are mass distributions that you don’t need to be copied on? How many are outright spam? Do you waste time reading through long, wordy messages to find the one piece of information (if any!) that you need? Does the sheer volume of email impair your ability to get your job done?

ATOS, a major IT company, has had enough with email. ATOS plans to eradicate all internal email in the next three years . Labeling email as part of the new “information pollution,” ATOS CEO Thierry Breton says, “The volume of emails we send and receive is unsustainable for business.” ATOS has decided that the usefulness of email is outweighed by the amount of time employees spend just reading and replying to emails. Breton even laments the encroachment of email into personal time. Continue reading The End of Email?

Biking to Lunch in Mountain View from Willow Glen, July 2011

Cool pedestrian bridge on Stevens Creek Train

I’m very excited that the Bay Area trails are starting to create pathways to fun places all around the bay, without having to leave protected bike trails. In July I rode from my house in the Willow Glen neighborhood of San Jose to have lunch in Mountain View, taking the Guadalupe River Trail to the San Francisco Bay Trail to Stevens Creek Trail. I only had to use surface streets three times, all for very short distances with little traffic. Continue reading Biking to Lunch in Mountain View from Willow Glen, July 2011