The Internet and mobile channels are fundamentally changing how customers expect to find and engage with information related to a company’s products. To provide an outstanding experience for their customers, a company must provide quick access to relevant, up-to-date technical information in compelling forms. By doing so, companies can increase revenues, improve out-of-box experience, increase self-service, drive down call center calls, and ultimately increase repeat buying and word of mouth recommendations.
Time to catch up on documentation! Many of our clients put technical documentation on hold during the economic slump and are now facing a daunting challenge to bring it up to date. With over twenty-five years of experience, Phoenix Tech Pubs is providing efficient and cost-effective support to clients such as General Dynamics, Applied Materials, and Cepheid as they update their documentation.
We are completing a major transformation of documentation for a leading semiconductor company from static PDFs to fully searchable, customizable XML and DITA based online-technical content. Check back soon when their site is up and running!
Autonomous motorized devices grow in popularity for both military and commercial use. We recently completed a doc set for an exciting new robotics device for a Silicon Valley start-up.
CONSUMERIZATION OF IT
Bring Your Own Device is the newest trend in corporate technology use. Phoenix Tech Pubs recently wrote a white paper for a IT software company about their solution for mobile device management.
See our blog “BYOD and FIYS – The Consumerization of IT” for more information.
Phoenix Technical Publications has provided complete technical writing and documentation services in the San Francisco Bay Area for over 25 years.
This was my final event of the year, The Alcatraz Invitational Swim from Alcatraz to Aquatic Park. It’s about 1.25 miles if you swim straight. In the past I haven’t been so lucky, either because of the currents, the fog, my crappy swim technique, or all of the above. This time conditions were ideal: beautiful day, minimal current, slightly improved swim technique. I was hoping to improve on my time of 1:01:57 from last year. I again had the company of my sister, Maria, and my niece, Nina, as well as quite a few friends at San Jose Swim & Racquet Club in my Willow Glen neighborhood. And this time I stopped to take plenty of photos, using a $20 disposable waterproof camera. Continue reading Jim’s Alcatraz Swim, September 2011→
This is the third of my four events this year. I was exhilarated after completing the Boston Marathon and the California Death Ride. I felt comfortable that my training would get me through the event: My speed work was done while training for the Boston Marathon and my endurance training was done while training for the Death Ride. And most important, I’d gotten through all my training without injury. But I must admit that I was feeling the fatigue from training that had started before Christmas last year. When it came time to tapering for this race, I had no problem taking it easy. I was glad to have the training behind me and looking forward to the reward of racing.
So I completed the second of my 4 events for the year – the California “Death Ride“, so named because it covers 129 miles over 5 mountain passes, totaling 15000 feet of climbing, all at high elevation! It is not a race: there were no timing mats to cross, no split times. In fact, there were numerous rest stations where the riders took the time to get off their bikes to rest and eat and chat with other riders. But with all those miles and all those climbs, finishing before the cut-off would be my challenge. Continue reading Death Ride, July 2011→
Faced with rising costs, General Electric moved production of a new energy-efficient hotwater heater halfway around the world – to Kentucky. CP Lab Safety moved manufacturing from China to California to cut costs. Tesla moved final assembly of its battery packs to California to minimize delivery delays to customers.
I love to see people dance while I’m performing on stage. And if they’re cheering and calling for an encore, it’s so gratifying that I almost feel famous. (This is what happens when a shy kid gets a lot of attention.) Cover bands often get that kind of reception, which makes them fun to play with. Over the last several years I have been a full time keyboardist for two popular cover bands that mainly play R&B and pop hits. Continue reading My Life in Bands, Part Three→